Terms of Service
By commissioning me you are signing and agreeing to the following terms and conditions for the work I perform.
NOTICE
A signature will be present somewhere subtlety on all works
Unless otherwise agreed upon at the time of commission, your commissions creation process may be recorded and uploaded to social media at any given time, with or without credit or notice to you.
before filing a CHARGEBACK please reach out at xcreativeasrts3dx@gmail.com to resolve the issue first, you can expect a response within 3-5 business days.
If a CHARGEBACK is filed without reaching out first, your request with your bank may be disputed and denied, resulting in a denied credit/ refund.
Requirements
Reference sheet will be needed in most cases.
Quick & clear communication (Speeds up the process)
Payment due in full upon approval for the commission (work will not start until payment has processed)
if not paid in full a refund may be issued and your commission slot may be given to another customer.
Your Rights & Responsibilities
You retain full rights to your Characters designs, including makeover/ redesigns and or adopts.
Unless otherwise agreed upon at the time of the commission, I retain the right to request my work to be removed from any social media platform or public space.
Commissions cannot be used for commercial purpose in any way.
Tracing is strictly prohibited
-The following are permitted-
Reselling
Referencing
Redesigns of characters
What you'll receive
Watermarked version of the work (preferable when posting on socials or around potential thieves)
Non watermarked version
Consistent visual updates on your piece
Approval requests to move to the next phase of work
If purchasing a physical item such as a sticker pack, a tracking number will be provided, please see the Shipping Policy for more info
Revisions
Unlimited revisions when in the sketching phase
Once in the line art phase, each revision or major change will be an additional $10 due immediately
Once in the shading and rendering phase revisions will not be possible.
Working Time
Working time will vary for every piece. Once payment is received an estimation of the working window will be provided.
Working window may change due to external factors (compensation will be provided in most cases)
Days missed due to a lack of communication, on the customers end will NOT count towards the working days.
You will receive updates on changes to the working time as they come.
You will be notified as soon as a piece is complete and ready for download.
Cancelations & Refunds
A commission may be cancelled at any time, please reach out to me at xcreativearts3dx@gmail.com to cancel your commission.
A partial refund will be issued within 3-5 days of cancellation.
Full refunds cannot be issued once work on your commission has begun.
A cancelation and refund may be issued if there's no response from the customer within 7 days of reaching out.
